What steps must be followed in order to deliver or receive a shipment?
Your shipment must be packed and have all accompanying documentation ready before shipping in order to guarantee its safety during transit.
The following must be stated explicitly:
You must come to the Sita Air Office at the airport to pick up your cargo if it is being delivered to the Kathmandu Valley. You must go to the appropriate airport for cargo shipped outside of Kathmandu. In order for the consignee to accept the package, our agent will contact the number supplied.
What do we ship?
Find out what we will be shipping. Please be aware that Sita Air does not transport hazardous materials. If the shipment consists of produced goods, you will need to present a Government of Nepal VAT bill.
We ship anything to satisfy your needs and make your life easier, except for the hazardous items mentioned below. Here are a few instances; however, the list of items is almost infinite.
Cancellation Policy
1. A cancellation charge of 10% of the fare is levied if the cancellation of the ticket is done before 24 hours from flight time.
2. A cancellation charge of 33.33% of the fare is levied if the cancellation is done on the same day of the flight.
3. Passenger(s) will be treated as ‘No-Show’ if they do not Check-In within the stated reporting time. Sita Air is not liable to refund the ticket if the passenger(s) fall under this category.
4. Cancelled ticket should be claimed within one week, if refund not submitted withing the given time period, then those tickets will be treated as NO SHOW.